Microsoft Teams Enterprise Update

September 2026

Collaboration · Agents · Calling · Meetings · Intelligent Spaces

⚠️ Teams Admin Center Android device management ends 30 September — weeks to go
Microsoft answers "Windows or Android?" — both, long term; MDEP becomes standard on every new Android room
Gartner UCaaS Magic Quadrant: Leader, eighth year
11 Teams updates in 3 minutes
Teams panels become signage · Places docs expanded
5 Intelligent Spaces updates in 2 minutes

⚠️ Teams Admin Center Android Device Management Ends by 30 September — Weeks to Go

Inventory, updates, health and settings for Teams Rooms on Android, phones, panels and SIP phones move to the Teams Rooms Pro Management Portal · MC1227622
⚠️ TAC device management for Android ends by 30 September 2026 — phased deprecation began the week of 1 September; Microsoft "expects to complete by end of September in all clouds"
⚠️ Devices need the Pro Management Portal network endpoints, including Azure IoT Hub
Admin Agent 794+ updates automatically on reconnect; older needs a manual OEM firmware update; signed-out devices need one sign-in to onboard · MC1450127
Entra passwordless resource accounts for Rooms (Windows and Android), panels and phones — rolling out from August · migration wizard + progress dashboard in PMP · worldwide, GCC, GCC High · Roadmap 558853 · MC1435786

Unified device management in the Pro Management Portal — Learn · What's new in Entra — September 2026

Thanks to Ribbon, This Month's Benefactor:

Ribbon INSIGHTS London — 7–9 September · Tom speaking: Who is going to profit from Agents?
Ribbon INSIGHTS Ft Lauderdale — 10–12 November 2026 · Hard Rock Hotel, Fort Lauderdale · rbbn.com/insights-americas
Ribbon Connect for Microsoft Teams — Operator Connect and Direct Routing as a service
Ribbon SBCs certified for Direct Routing are also certified for Operator Connect
ribboncommunications.com · Ribbon Insights 2026

New on Empowering.Cloud

Mahendra Sekaran, CVP, M365 Core — engineering view of AI in the comms stack, Work IQ, Teams Phone Agent's 70–80% call deflection · Watch / listen · YouTube

Teams Phone: what shipped and what's coming — Emily Kirby, Senior PM, Teams Calling, Microsoft · Watch / listen · YouTube

Beyond the Licence: a global E7 transformation — Ally Ward and Kevin Spence, Norton Rose Fulbright · Watch / listen · YouTube

Voice AI from POC to production — Chris Bailey, Maersk · Watch / listen · YouTube

The future of meeting rooms and on-device AI — Javed Khan, CEO, Neat · Watch / listen · YouTube

Voice with AI and the intelligent SIP edge — Adnon Dow, Pure IP · Watch / listen · YouTube

Microsoft Named a Leader in the 2026 Gartner Magic Quadrant for UCaaS — Eighth Year Running

Eighth consecutive year as a Leader · highest on Ability to Execute, furthest on Completeness of Vision
Leaders: Microsoft, Cisco, Zoom, RingCentral · Visionaries: 8x8, GoTo, Dialpad · Niche: Vonage, Wildix · as of July 2026
Free reprint via Microsoft's announcement

Microsoft named a Leader — Teams Blog, 6 Aug (Johnny McCormick) · Gartner reprint

11

Teams Updates

in 3 Minutes

1/11

Call Queues Auto-Record — and Get AI Recaps

Calls answered via Call Queues auto-record and transcribe, decoupled from the agent; recordings and transcripts centralised in SharePoint · launched August · Roadmap 565215
AI call recaps in a new Queues app Recap tab — summary, key points, follow-ups · GA September · Roadmap 569017 · the Queues app needs Teams Premium
Queues data lands in the Teams Premium usage report · MC1458482

2/11

Phone: Transfer Improvements Shipped, Intelligent Call Delegation in Frontier

Call transfer improvements (shipped June): presence for the transfer destination, blind hand-off that closes the transfer window, consult/transfer buttons promoted into the control bar · Roadmap 561028
Intelligent call delegation screens calls and lets urgent callers push through — Frontier; needs Teams Phone and a Copilot licence · Teams blog · Support
Teams Phone Agent still in Frontier preview · Teams blog · voice-agent certification: AudioCodes still the only listed provider · Learn

Emily Kirby on the Teams Insider podcast

3/11

⚠️ Teams Live Chat Retired — Remove the Widget by 5 October

New setups blocked since 6 August · support ends early October, rollout complete mid-October · ⚠️ remove the live chat widget from your websites by 5 October · Microsoft points to Dynamics 365 Contact Center or Copilot Studio · MC1449174

4/11

⚠️ Teams Web Moves to teams.cloud.microsoft by 30 September

All enterprise tenants redirected by 30 September · domain-only, links keep working · admin override until 31 Dec, permanent 1 Jan 2027 · MC1465764
⚠️ Allow `*.cloud.microsoft` on proxy/firewall/CA · same domain move as the Copilot app

5/11

Mandatory Consent to Custom Terms Before Joining

Admins can require participants to accept custom terms before joining a meeting; consent written to audit logs · MC1454114
Rolling out September → December

6/11

Report a Security Concern in Meetings

Users can report phishing, impersonation and scam behaviour in group calls and meetings; admins review in TAC and Defender · MC1447673 · MC1466296 · Roadmap 569207
Targeted Release late September · GA mid-October · desktop and web first · review your incident-response process

7/11

QR Codes From External Senders Get Obscured by Default

Images containing QR codes from external users are obscured by default in Teams messages; users must deliberately reveal before viewing or scanning · GA October 2026 · Roadmap 570439
Android, desktop, iOS, Mac · Targeted Release first

8/11

Auto-Record Choices Now Follow Your Meeting Policies — and "Record Only" Arrives

Organisers only see the automatic recording/transcription choices their policy allows; new Record only option (record without transcript) · Roadmap 570468
Choices: Record and transcribe · Transcribe only · Record only · Off · GA November 2026
Companion: admins can control profanity filtering in transcripts via meeting policy (on by default) · GA October 2026 · Roadmap 570467

9/11

Communicator: Announcements With Acknowledgement Tracking

New Communicator app — targeted announcements to people and channels, with acknowledgement and delivery tracking · MC1459143
Public preview mid-August → GA late January 2027 · admin deploys app + bot and sets permission policies

10/11

Live Meeting and Call Monitoring in One Pane

Teams admin center org-wide Meetings & Calls view for live monitoring and troubleshooting, with Copilot for Admins support · MC1462463 · Roadmap 568782
30 September → 15 October · worldwide + GCC · no action needed

11/11

Agents in Teams: TAC Recommends Them, GitHub Copilot Joins the Chat

Admins can discover and enable Teams agents for third-party apps already in use from the Teams admin center, with recommendations and required-config visibility · GA October 2026 · Roadmap 569608
@mention GitHub Copilot in a channel or meeting chat to start a coding-agent session that opens a PR · public preview 21 August · needs the GitHub app for Teams — check your app permission policy

Teams blog, 21 Aug

Teams Rooms: MDEP Becomes the Teams Standard — Windows and Android Are Both Here for the Long Term

Microsoft, 3 September: "Both platforms are here for the long term" — pick Windows or Android by your priorities, not because one is superior
"All new Android devices achieving the Certified for Teams designation will include MDEP as a standard"
MDEP brings Windows-grade management to Android: attestation, secure pairing, zero-touch deployment, remote manageability — OS, peripherals and support stay with the manufacturer
Windows still gets features first · PMP is the one portal for both platforms · the MDEP architecture docs now describe an enterprise platform across product categories

Teams Rooms: Platform choice delivers flexibility — Teams Blog, 3 Sep · MDEP architecture · MDEP platform overview · Teams Rooms platform feature comparison

Teams Panels August Release: Digital Signage, Two-Way Settings Sync, Desk Hubs

Digital signage on idle Teams panels — same model as Rooms front-of-room displays; tenant-wide or per-device via the Pro Management Portal · Appspace and XOGO supported · included with Teams Rooms Pro or Teams Shared Space licence
Two-way settings sync: changes made on the panel now sync back to PMP — AudioCodes RX-PANEL, Cisco Room Navigator, Jabra Scheduler, Logitech Tap Scheduler, Neat Pad, Poly TC10
Desk hub devices (e.g. Logi Dock Flex): connect to auto-reserve the desk; guests outside the tenant can book from the touch screen · Teams Shared Space licence
Coming October: admin toggle to hide organiser names in panel and Rooms on Android calendar views · Roadmap 569423
App version 1449/1.0.97.2026286706 · MC1311979

Teams devices release notes — panels, August 2026 · Digital signage with Teams Rooms — Learn · Graham Walsh — Teams Panel August 2026 release explained (blog) · Graham Walsh — video

Microsoft Places Docs Expanded

Places documentation restructured (pages dated July; navigation overhaul spotted 3–4 Sep): new Room and desk booking section with separate Rooms and Desks articles, and check-in / auto-release configured separately per type
Places Admin Portal at places.cloud.microsoft/places/admin — Space Management (hierarchy, unparented spaces, day-to-day edits) and Space Analytics (building, room, desk-pool, desk) · PowerShell stays the route for bulk setup · docs
New sections: Places end-user experiences (floor plans, maps) · Day-to-day administration (enabling other admins, Places Administration web app) · FAQ
New articles: licence requirements · set up your account as a Places admin · buildings, floors and sections · enable work plans · profile cards · auto check-in desk peripherals
Microsoft Places documentation · Rooms booking · Desks booking · Licence requirements

Microsoft Places docs — Learn · Licence requirements · Rooms booking · Desks booking · Check-in for rooms · Check-in for desks · Auto check-in desk peripherals

5

Intelligent Spaces Updates

in 2 Minutes

1/5

Interpreter Agent on Teams Rooms on Android

Real-time interpretation in nine languages with voice simulation · MC1446807
GA late August → late September · Teams Rooms Pro · 20 interpretation hours/month · controlled via meeting policy

2/5

Coordinated Meetings and Breakout Rooms Come to Rooms on Android

Coordinated meetings: paired Rooms on Android devices and Android touch boards join, leave and collaborate together · GA January 2027 · Roadmap 569420
Breakout rooms: a Rooms on Android system can be added to a breakout room and moved in and out of the main room · GA October 2026 · Roadmap 569447

3/5

More Health Signals for Rooms on Android in the Pro Portal

PMP surfaces storage, meeting app, calendar sync, secondary display and network health for Rooms on Android, with automatic alerts and ticket workflows · GA October 2026 · Roadmap 566856
Richer peripheral health for BYOD spaces too · MC1090689

4/5

Local PTZ Camera Control on Rooms Consoles

Pan/tilt/zoom from the Teams Rooms on Windows console · MC1459138
Mechanical, optical and digital PTZ · public preview early September · GA late September → mid-October (GCC mid-Oct → early Nov) · on automatically — identify PTZ-capable rooms

5/5

⚠️ The Device Refresh Wave: Android 10/11 Certification Has Ended

Android 10 and 11 Teams devices lost certification on 3 September — one year of Microsoft support left · first-gen HP Poly, Logitech and Yealink models · Android 12/13 extended to 15 Aug 2028
Legacy-auth Teams Phones: retirement took effect 1 August — hardware replacement, no firmware path · MC1254555 · Rooms on Windows 5.6.210.0 also forces Windows 11 25H2 — stage it

Android version support — Learn · Teams Rooms release notes

Thanks / Upcoming Events

Teams Fireside Chat — Kim Matlock, Principal Lead Program Manager, Teams Rooms · 10 Sep
How a Global Legal IT Team Turned Message Center Chaos into Governance · 16 Sep
Microsoft Teams Devices Ask Me Anything · 22 Sep
M365 Change Community Round Up · 29 Sep
Microsoft Teams Contact Center Face-Off: 5 Solutions, 5 Demos, 50 Minutes Live · 15 Oct
In person: CollabDays Bletchley Park · 23 Sep
In person: Microsoft UC User Group London, at Cisco's office · 30 Sep
In person: UCX London · 14–15 Oct — What's New in M365 Copilot and Teams, Tom + Martin Boam, 14 Oct
Thanks again to Ribbon, this month's Benefactor · ribboncommunications.com